Resident Liaison Officer (Refurbishment Projects)

Salary £22,500 - £25,000 DOE
Contract type Fixed-term
Hours Full-time
Job Advert Description

We are looking for a dedicated and highly capable Resident Liaison Officer to join our Refurbishment Project Team on a fixed-term basis for 1 year.

The primary purpose of this role is to build customer confidence during refurbishment works. Ensuring resident liaison and customer care are of the highest level.

We are looking for an individual that can take ownership, leading and working as part of a team to surpass the targets set for them.

Key responsibilities:

  • Ensure effective resident consultation and communication is carried out, particularly in relation to refurbishment project.
  • Ensure regular interaction is maintained with tenants/visitors during project.
  • Make appointments with tenants when required.
  • Identify customer needs (work shifts, school runs, health issues)
  • Ensure all aspects of works are explained to tenants.
  • Attend regular site meetings; engage with Project manager/site supervisor on a regular basis.
  • Ensure high levels of customer satisfaction and facilitate the collection and recording of said satisfaction data

We're looking for applicants with:

  • Good standard of education.
  • Good level of competence in customer care in the building/maintenance industry.
  • Good level of IT skills and literacy
  • Previous work experience in the housing sector
  • Track record of developing and maintaining good working relationships with staff and customers
  • Effective communication skills, both oral and written

The role would suit a self-motivated, assertive and confident individual with excellent interpersonal skills and high standards. Most importantly, we're looking for individuals who fit with the ethos and approach of our life-changing organisation.

You'll join a team whose work is further defined by five core behaviors. These are: collaboration, ambition, respect, excellence and engagement. We're keen to develop and maintain a united, creative, open, dedicated and attentive workforce, committed to changing lives and meeting the aspirations of communities.

About Us

One Housing is a leading provider of housing, care and support services across London and the South East.  One Direct is our internal maintenance service company to manage and carry out repairs and maintenance. It is a wholly owned subsidiary of One Housing, which owns over 16,000 properties across London and the South East. One Direct delivers better value for money for our customers and ensures that repairs and maintenance work is carried out to a high standard.

One Housing are delighted to join g15 and play our full part in helping to address the housing crisis in London.

One Housing values the diversity of our workforce and we welcome job applications from all parts of the communities which we serve.

Closing date: Wednesday 17 October



Additional Documentation JD_Resisdent_Liasion_Officer_Refurb_Projects_.docx