After Sales Co-ordinator
ASC1/ST

Salary £35,000
Contract type Permanent
Hours Full-time
Job Advert Description

Do you have excellent customer care experience and are you looking for a new opportunity? If so, the award winning One Housing After Sales team would like to hear from you.

We are seeking an experienced After Sales Co-Ordinator to provide excellent customer service to our customers and contractors.

Based in our After Sales team providing excellent customer service to our customers who have either rented or bought their property. You will be responsible for ensuring the aftercare service targets are met. You will ensure that our customers and contractors are fully satisfied with the service provided to them in a professional manner.

Knowledge, Skills & Experience

You will be a positive and forward thinking individual with strong customer service skills and a proven track record.  You will be solution focused and IT literate, have the ability to liaise with various client groups and able to prioritise and organise your work.

You will have substantial experience of working in a customer services environment, ideally with sound knowledge of construction defects, as well as a good business improvement process to achieve customer satisfaction.

In return, you will join a progressive, high performing team who are always striving to improve as well as provide excellent customer service.  

About Us

One Housing helps people to ‘live better’ by providing high quality homes and care across London and the south east. We manage approximately 16,000 homes and have plans to build 3,500 more by 2020. We also care for over 11,000 people to help them live independently.

We build and sell new homes on the open market or rent them out commercially to raise money for more affordable homes and for services for our customers. In the last three years we have delivered more than 1,500 new affordable homes to help meet the housing shortage. We offer a wide range of housing options including homes for affordable rent, shared ownership, private rent and private sale.

We work hard to make a positive difference to our residents’ lives by promoting aspiration, independence and well-being through a range of training and support services.

Next Steps

One Housing values the diversity of our workforce and we welcome job applications from all parts of the communities which we serve.

If you feel you have the skills and experience to excel in this position, please click on the 'apply' button and send us your CV and a short supporting statement detailing why you would be suitable for this position.

Closing date for applications: 15th August 2018