Head of Income

Salary £50,000 - £60,000 DOE
Contract type Fixed-term
Hours Full-time
Job Advert Description

About One Housing

One Housing helps people to live better by providing high quality homes and care across London and the South East. We manage approximately 16,000 homes.  We work hard to make a positive difference to our residents’ lives by promoting aspiration, independence and well-being through a range of training and support services.

We are currently looking for a positive and dynamic people focused manager who enjoys working in a high performance environment, to join our management team.

About the role

This role reports to the Director of Customer Operations and will manage the service charge and rent setting, income collection and home purchase schemes across our leasehold, shared ownership, social and affordable rents portfolio.  The position is a fixed-term contract until 31 March 2020.

You will be required to manage managers at head of service level, ensuring performance targets are met and your service are run effectively while providing excellent customer service to internal and external customers.

The essence of your role will be to maximise income for One Housing through service charge recovery, rent setting, income recovery, Universal Credit impact mitigation and generating staircasings and home purchase sales. In addition as a head of service, you will be part of the department’s management team.

This is an excellent opportunity for a flexible and ambitious manager or head of service to join an organisation during a modernisation programme looking to further improve the way in which we operate.

About you

Ideally we are looking for candidates with head of service experience and with some experience in the technical areas that they will manage. We will however also consider applicants with front line management experience if they can demonstrate the essential knowledge, skills and experience set out in the Job Remit. We are a very strong management team and it is very important that you will be a team player acting in the best interest of One Housing. You will be working with high performing teams in a nice, fun and flexible environment. We work in a continuous improvement environment and therefore you should be comfortable to work at a fast pace, always look at ways to improve, be motivational to your staff and able to follow through.


One Housing values the diversity of our workforce and we welcome job applications from all parts of the communities which we serve.

To apply, please visit our website.  You will need to provide your CV and one side of A4 explaining why you believe you are the right candidate for the role.

Closing Date: Wednesday 22nd August

Interviews will take place on: 29th/30th August


Additional Documentation Head_of_Income_Job_Remit_August_2018.docx