Support Assistant

Salary £16,000
Contract type Fixed-term
Hours Full-time
Job Advert Description

Support Assistant - Fixed Term until 26/9/18 with view to extending

One Support is the housing, care and support arm of One Housing Group and is one of the largest and fastest growing providers of housing, care and support services across London and the South East.

Our aim is to improve the quality of life of our customers, building confidence and skills to allow them to live independently while playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focusing on achieving real results.

The Support Assistant (Gateway) will coordinate and assist in the assessments and appointments for all new customers. They will provide telephone support and signpost to the relevant support providers. They will deal with all customers who access the drop in and provide any immediate advice that is required. 

Assist where required in providing support services to customers through a support planning system.

Ensure the delivery of a quality service which reflects best practice and adheres to all relevant legislation and performance standards.

To join us as a Support Assistant, you’ll need:

  • Understanding of safeguarding children and adults.
  • Demonstrable experience of working with vulnerable adults
  • Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
  • Experience of promoting Equality & Diversity
  • Ability to represent OHG to other agencies and companies where necessary.
  • Strong time management skills and ability to prioritise workload.
  • Ability to communicate effectively in writing including the preparation of letters reports & file notes.
  • Ability to contribute to effective team working.
  • IT skills including use of Microsoft packages such as Word.
  • Ability to provide regular monitoring information as required
  • A driver is required for this role due to the location
  • Hours Monday to Friday 9am until 5pm

About Us 

We build and sell new homes on the open market or rent them out commercially to raise money for more affordable homes and for services for our customers. In the last three years we have delivered more than 1,500 new affordable homes to help meet the housing shortage.

We offer a wide range of housing options including homes for affordable rent, shared ownership, private rent and private sale.

We work hard to make a positive difference to our residents’ lives by promoting aspiration, independence and well-being through a range of training and support services.

One Housing values the diversity of our workforce and we welcome job applications from all parts of the communities which we serve.

To apply please upload your CV or for more information, please contact us on 0800 093 9616.

Person Specification Support_Assistant.docx