Resident Liaison Officer
RLO/ST

Salary £24,000
Contract type Permanent
Hours Full-time
Job Advert Description

Are you experienced in planned works or resident liaison and looking for the next step in your career?

We are looking for a Resident Liaison Officer with previous experience of working within a busy housing association to join our team.

About Us

One Direct is a wholly owned subsidiary of One Housings Group and was created to allow us to offer better value for money for our customers, and to ensure that repairs and maintenance work is being carried out to a high standard.

We are the internal maintenance service company, we manage and carry out repairs and maintenance.  One Housing Group owns over 15,000 properties across London, the South East and Home Counties. 

The Role

The position of Resident Liaison Officer is responsible for liaising with residents whose properties have been identified as requiring planned maintenance work.  The role ensures that residents are kept informed and involved in the planned maintenance process and that their needs are taken into account, enabling the process to be delivered to agreed time and quality standards.

Key responsibilities include:

  • Responsible for liaising with residents during the lifecycle of planned maintenance projects to ensure that they are well communicated with, consulted and engaged throughout the project, including leading on maintaining regular contact, arranging access and obtaining resident sign off as required
  • Act as the primary point of contact for residents affected by planned maintenance projects, communicating any updated and handling any complaints received
  • Work collaboratively with, but independently of, the site team and their management structure
  • Produce reports and updates on individual projects as required
  • Ensure residents interests are represented to the Group, its departments and staff
  • Ensure clear, concise and accessible records are maintained for all resident liaison activity

This role is based in Suttons Wharf South, but requires weekly travel throughout London.

About You

You will currently be working within a housing association or have previous experience in this sector, ideally with experience of planned works.  You will have sound knowledge of Fire Risk Assessment procedures and have excellent, demonstrable communication and customer service skills.  You will be passionate about helping people.

If you feel you meet the above criteria please apply now.

Additional Documentation Resident_Liaison_Officer_JD.docx