Information Systems Support and Training Manager
ISM/ST

Salary £33,000 - £35,000
Contract type Permanent
Hours Full-time
Job Advert Description

We are looking for a dynamic and proactive Information Systems Support and Training Manager with a good understanding of databases and IT systems but also with great people skills and a proven ability to communicate complex ideas to system users of all levels.

Reporting to the Head of Information, this is a key position within the Information Team, managing the administration and support of, and the ongoing training in the use of the departments information systems.

You will have a ‘can do’ attitude and ideally experience of working in Care and Support.  Your focus will be on supporting and enabling staff to do their jobs as effectively and efficiently as possible.

Key responsibilities will include:

  • Management of the Information Teams helpdesks and provision of a second line support
  • Delivery of training to end users and the development of associated documentation
  • Administration, configuration, and optimisation of the departments systems
  • Co-ordination of a Cura user group
  • Managing the Information Officer

We require people with:

  • Excellent written and communication skills
  • Experience of providing a helpdesk service
  • Confident in using Microsoft Excel, Access, Word, Outlook and PowerPoint
  • Good organisational and project management skills
  • Previous line management experience
  • Excellent time management and prioritisation skills

About Us

One Housing helps people to live better by providing high quality homes and care across London and the South East. We manage approximately 16,000 homes and have plans to build 3,500 more by 2020. We also care for over 11,000 people to help them live independently.

We work hard to make a positive difference to our residents’ lives by promoting aspiration, independence and well-being through a range of training and support services.

One Housing values the diversity of our workforce and we welcome job applications from all parts of the communities which we serve.

Closing date: Friday 22 June

Additional Documentation JD_Information_Systems_Manager.pdf