Operations Manager - Housing

Salary £40,000-£45,000 DOE
Contract type Permanent
Hours Full-time
Job Advert Description

Are you highly motivated, organised and an excellent communicator with the skills, experience and drive to work within a dynamic and constantly evolving environment? If so then we would like to hear from you!

The role

As an Operations Manager within One Housing, your role is pivotal to the success of front-line affordable rented housing services, creating excellent partnerships with stakeholders, leading and developing knowledgeable customer-focused teams and coordinating estate management, ASB, and tenancy services. Day to day your role will involve driving the business strategy amongst your division and working hard to continuously improve the service offered. You will inspire, motivate and develop a confident, highly skilled team who are focused on creating a responsive tenancy and estate management service – exceeding customer expectations and delivering high levels of satisfaction.

You will be

  • A motivational and inspirational leader who brings out the very best in their team
  • A determined and resilient manager who manages their priorities and stays on track  completing projects even during the most difficult  times
  • A highly literate analyst who uses IT to understand and develop their service
  • A team player who is always around when needed and willing to support during the most challenging times
  • A confident communicator who can sell the most difficult message, reassure the most vulnerable resident and breathe life into the most boring topic  – someone who knows how to talk to anyone
  • Develop strong partnerships that enhance our reputation and give confidence to our stakeholders.
  • Focus on delivering excellent performance and meeting top quartile KPIs.

Required experience

  • A wealth of experience in Housing Services/Estate Management and demonstrable understanding of how to meet Tenant needs and manage expectations.
  • An understanding of how social housing management is evolving and a clear vision of how to adapt services in today’s environment. 
  • A track record of improving customer experience across a range of socially and commercially driven services.
  • A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
  • Strong performance management skills, preferably at least 12 months experience managing staff and definitely previous success improving team performance.
  • Confidence and strong communication skills, and experience of representing your organisation positively at senior level. 
  • Strong technical training that demonstrates your up-to-date knowledge of landlord and tenant law
  • Educated to A’ level standard or equivalent, and have significant training, a management qualification or working towards a qualification to support your management ability

About Us

One Housing helps people to live better by providing high quality homes and care across London and the South East. We manage approximately 16,000 homes and have plans to build 3,500 more by 2020. We also care for over 11,000 people to help them live independently.

We work hard to make a positive difference to our residents’ lives by promoting aspiration, independence and well-being through a range of training and support services.

One Housing values the diversity of our workforce and we welcome job applications from all parts of the communities which we serve.

Next Steps

If you feel you met the criteria for this position, please apply now attaching a copy of your CV and supporting statement outlining how your skills and experience meet our needs.

Closing Date:  18th June 2018 at 12 Noon

Interviews:       Will take place 25th & 26th June 2018


Person Specification Operations_Manager.docx